Tue 17 Jun 2008
Selecting the right employees is as important to the call center industry as casting the right performers in a theatrical production!
A good cast can make or break even a challenging script and the same applies to building a call center.
In spite of this fact, it is surprising how often the staffing of call centers lack any systematic method for accomplishing this very important function.
As consultants, we witnessed how often employees were selected for strange reasons. Nepotism can abound and employee referrals or friends who were given a
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